At Gems by Caroline, your trust means everything to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information when you interact with our website:

• Personal Information: Name, billing/shipping address, email address, phone number, and payment details.
• Order Information: Products purchased, order history, and delivery preferences.
• Website Usage Data: IP address, browser type, and browsing behavior on our site (via cookies or similar technologies).

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders.
• We will communicate with you about your purchases, promotions, and updates.
• Improve our products, services, and website experience.
• Respond to customer service inquiries and requests.
• Comply with legal obligations.

3. Sharing Your Information

We respect your privacy — we never sell, rent, or trade your personal information. We may share your data only with:

• Trusted Service Providers (such as payment processors, shipping companies, and IT support) who help us run our business.
• Legal Authorities, when required by Law.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance your shopping experience, analyze traffic, and remember your preferences. You can adjust your browser settings to block or delete cookies, though some site features may not work as intended.

5. Protecting Your Information

We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. While no system is 100% secure, we are committed to safeguarding your information.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections or updates to your information.
• Request deletion of your data (subject to legal and transactional obligations).
• Opt out of marketing communications at any time.

7. Contact Us

If you have questions about our Privacy Policy or how your information is handled, please reach out.