At Gems by Caroline, we want you to love your jewelry. If you’re not completely happy with your purchase, our hassle-free return process makes it easy to send it back.

1. 30-Day Return Window

You have 30 days from the date your order is delivered to return your item(s) for a refund or exchange.

2. Eligibility for Returns

To qualify for a return, items must be:

• Unworn, unused, and in their original condition.
• Returned in the original packaging with all tags, certificates, and accessories.
• Free from damage, alterations, or signs of wear.

Custom or personalized pieces, final sale items, and gift cards are not eligible for return.

3. How to Start a Return
4. Please email us at [Insert Email] with your order number and reason for return.
5. We’ll send you return instructions and, if applicable, a prepaid shipping label.
6. Pack your item securely and ship it back to us.

4. Refunds

Once we receive and inspect your return, we’ll process your refund to your original payment method within 5–7 business days. Shipping costs are non-refundable unless the item was defective or sent in error.

5. Exchanges

If you’d like to exchange your item for a different size, style, or gemstone, just let us know when you request your return. We’ll be happy to arrange it, subject to availability.

6. Damaged or Defective Items

If your item arrives damaged or defective, please get in touch with us within 3 days of delivery. We’ll arrange for a replacement or full refund at no additional cost to you.

Questions?

We’re here to help. Contact us.