Welcome to Gems by Caroline. By accessing or using our website (www.gemsbycaroline.com) and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

1. General

Gems by Caroline is an online jewelry store offering rings, pendants, bracelets, earrings, and other accessories crafted with genuine gemstones and precious metals. We reserve the right to update or modify these Terms at any time without prior notice.

2. Eligibility

By using our site, you confirm that you are at least 18 years old or have the consent of a parent/guardian to make purchases.

3. Products & Descriptions

We make every effort to ensure our product descriptions, images, and prices are accurate. However, variations in gemstones and settings may occur as each piece is unique. We reserve the right to correct any errors or inaccuracies and to update information at any time.

4. Pricing & Payment

• All prices are listed in USD unless stated otherwise.
• We accept major credit cards, debit cards, and other secure payment methods displayed at checkout.
• Full payment is required at the time of purchase.

5. Shipping

We offer swift, reliable shipping for all orders. Shipping timelines and rates are outlined in our Shipping Policy. Delivery times may vary depending on location and carrier.

6. Returns & Exchanges

We offer a 30-day return policy as outlined in our Return Policy. Custom or personalized pieces, final sale items, and gift cards are non-returnable.

7. Custom Orders

If you request custom sourcing or a made-to-order piece, we will provide estimated timelines and costs before beginning work. All custom orders require a deposit and are non-refundable once production has started.

8. Intellectual Property

All content on our website, including images, text, logos, and designs, is the property of Gems by Caroline and may not be reproduced, distributed, or used without our permission.

9. Limitation of Liability

To the maximum extent permitted by Law, Gems by Caroline shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

10. Governing Law

These Terms are governed by and construed under the laws of the State of the USA, without regard to conflict of law provisions.

11. Contact Us

If you have any questions about these Terms, please get in touch with us.